Ameritas Dental Insurance

Ameritas Dental - Company Background

Ameritas’ roots trace back to the 19th century. The company began as the The Old Line Bankers Life Insurance Company of Nebraska in 1887. Ameritas has offered dental insurance since 1959 and vision insurance since 1984. Ameritas is organized as a mutual-based organization and enjoys an “A+” rating from Standard & Poors (indicating strong insurer financial strength) and an “A” rating from AM Best (indicating excellent insurer financial strength). Across all lines of business, the company served 5.7 million customers in 2022 according to Ameritas Mutual Holding Company Annual Report.

As one of the top providers of affordable dental and vision services, Ameritas has one of the most extensive dental networks in the United States with more than 592,000 access points. Customers can discuss claims questions with Ameritas' representatives from 7 a.m. to 12 a.m. (midnight) Central Time Monday through Thursday, and from 7 a.m. to 6:30 p.m. Central Time on Fridays. Ameritas' claims contact center associates have earned BenchmarkPortal's Center of Excellence award since 2006, an achievement held only by a handful of companies. BenchmarkPortal calls attention to efficiency as well as effectiveness in customer communications, and manages the largest contact center metrics database in the world.

Ameritas has been accredited by the URAC. URAC is a nonprofit organization that first incorporated in 1990 under the name "Utilization Review Accreditation Commission" but later changed the organization's name to the acronym URAC as its accreditations expanded to health insurance plans, pharmacies, and other healthcare provider organizations.

Many of Ameritas' dental plans provide next-day coverage within the limits of their covered services. These plans also lack enrollment fees, leaving customers to pay just their normal monthly premiums and out-of-pocket fees for dental care. Preventive care, such as routine periodic exams and teeth cleanings, are covered at 100% when received from in-network providers.

Dental Plan Options from Ameritas

DentalInsurance.com carries seven dental plan options from Ameritas and two of their vision plans.

Dental Plans

• Dallas Smile Plan
• Hollywood Mega Smile 1500
• Hollywood Mega Smile 2000
• Hollywood Smile Premier 1500
• Hollywood Smile Premier 2500
• Hollywood Smile Premier Plus 1500
• Hollywood Smile Premier Plus 2000

Vision Plans

• Clear View Vision
• Clear View Vision Plus

Ameritas Customer Service Highlights

As detailed above, Ameritas has a stellar claims contact center. Their customer service motto is to do whatever it takes to help their customers get the care they need. Among the notable statistics associated with their contact center are:

• 87% of customer phone calls answered within 30 seconds
• The phone call abandon rate is only 1.01%
• 97% of customer dental claims are processed in 9 business days on average
• Dollar accuracy of processed claims 99.16%
• The contact center has, over the years, answered 1,383,422 calls  and processed 3,733,670 claims
• 97% of calls have their issue resolved by the first call

Additional Facts about Ameritas Dental Insurance

• Established in 1887, Ameritas Life offers more than 130 years of insurance industry expertise
• Ameritas has coverage options in all 50 States

Other Issues to Consider

For consumers with Original Medicare, dental coverage can be easily added with an Ameritas plan.

Ameritas has coverage for a broad array of dental services and some of their dental plans include orthodontia benefits for children.

Ameritas vision plans include savings on exams and eyewear when received from in-network providers.

Comparison of Ameritas Dental Plans

The service charges displayed in the table assume the satisfaction of the annual deductible.