DentalInsurance.com provides outsourced call center support with highly trained staff to dental insurance companies. Our call center solution is:
Kelsey National Corporation (KNC), the parent company of DentalInsurance.com, has been in business for over sixty years. It’s call center outsourcing operation have been live for over a decade. Well-known dental brands using this service include Ameritas and Guardian Direct.
The standard contract for call center hours is Monday through Friday, 9:00 a.m. Eastern Time to 8:00 p.m. Eastern Time.
Our call center has dental licensure in all 50 states plus the District of Columbia. Individual staff can be further appointed with specific carriers and dedicated to specific regions.
Our supported call center functions include premium quoting, telephonic dental insurance enrollments, customer support, policy renewals, policy cancellations, and general customer support questions.
We provide a monthly report of calls received, sales, and other key performance metrics for the client call center as a whole as well as each individual agent.
Yes, the DentalInsurance.com call center and supporting infrastructure are HIPAA compliant.
Yes. We can accommodate custom phone numbers.
Yes, there is the option of answering a specific phone number with the client’s company name.
Yes, brokers may contract with DentalInsurance.com for outsourced call center support.
Yes, we can perform email follow-ups to inbound calls or supply the data to the client for their email follow-up
We offer email and text support. We do not currently offer Live Chat but may in the future based on client demand.
We have limited Spanish language support but can staff up this function.
Your Service Level Agreement (SLA) can be modified so that staffing levels can be negotiated so they are increased and decreased based on specific seasonal expectations from the client.
Yes, the call center can be contracted for a partial year.
To learn more about our Call Center Outsourcing, contact Shawn Patrick, Director of Strategic Growth, at spatrick@dentalinsurance.com
Our knowledgeable customer service team will assist you with any questions you may have prior to enrolling in a dental plan. They can guide you through the process of choosing coverage that matches your needs as well as your budget.
