Frequently Asked Questions

Dental Plus

Q: How many times a year can I have my teeth cleaned?
This Plan is a discount plan, there are no limits to the number of visits prescribed by your dentist.
Q: What is a pre-existing condition? Is it covered?
A pre-existing condition is an oral health condition, which existed before your enrollment in a dental program. The plan does not include an exclusion for pre-existing conditions.
Q: What is work in progress? Is it covered?
All ongoing dental problems are accepted except for orthodontic treatment in progress.
Q: Are cosmetic procedures covered? If so, what procedures?
This is a discount plan, please see plan fee schedule for details.
Q: Is Orthodontia Covered? What are the Orthodontia benefits? If yes, is Invisalign braces covered?
This is a discount plan, please see plan fee schedule for details.
Q: Do I need to obtain claim forms?
This is a discount plan. No paperwork, no insurance companies to deal with.
Q: Is there a waiting period?
No waiting period before you can use the program.
Q: Is this insurance?
No, this plan is not insurance. The Plan does NOT make payments directly to the providers of medical services. The Plan member is obligated to pay all healthcare services but will receive a discount from those healthcare providers who have contracted with the Discount Medical Plan Organization.
Q: Can I change my dentist once I am in the plan?
Yes, you may change your dentist at any time.
Q: How long does it take to process my application?
Your application will be processed within 48 hours of receipt.
Q: When will I receive my membership package and what will it include?
You will receive your Member Guide and Cards via USPS within 7 – 10 days after your application is processed and membership activated. However, you can utilize the benefits immediately after activation, by accessing your member portal and printing out a temporary card.
Q: What my bank statement will read?
You bank statement will read AmeriPlan USA.
Q: Can I change my payment type once I am in the plan?
Yes, you may contact bank and credit card services to change your billing mode.
Q: If I started with monthly payment, can I change it to annual payment at a later date?
This plan allows for monthly or annual billing. You may choose any of these payment methods.
Q: Do the applicant name and billing name need to be the same?
No, the applicant name and the billing name do not need to be the same.
Q: What if I need to change my membership from Individual to Household Coverage?
Contact bank and credit card services for instructions on upgrading your membership.
Q: How do I add or cancel coverage for a household member?
You may access your member portal or contact member services to add or cancel household members.