Plan Information

True Advantage

A. Membership and Registration
It’s easy! To join, simply fill out the registration form. Everyone is able to sign up for this plan.

B. Your Effective Date
True Advantage Dental Discount Plan makes every effort to provide you the effective date that you request in your registration form. On your registration form, you must specify whether you would like your membership to be effective the first of this month or the first of next month.

C. How does the True Advantage Dental Discount Plan work?
Simply call member services for a participating provider near you and show your card at the time of service. You must pay the provider at the time of service to receive your discount.

D. Choice of Provider
You must seek services from a participating Aetna Dental Access® network provider to receive discounted dental services.

E. Emergency Dental Services
In case of an emergency, a member should contact their participating provider. If your usual participating provider is unavailable, contact True Advantage Dental Discount Plan member services who will assist you in locating another provider.

F. Cancellation Policy
Written cancellation notices received by True Advantage Dental Discount Plan within 30 days of joining (or annual renewal date) are able to receive a refund of membership fees paid for that period. Processing fees are specifically non-refundable. Verbal cancellation requests are not accepted.

In practice, we use the effective date OR the date the registration was entered, whichever date is later. If the cancellation notice does not ask for a refund in some manner, a refund is not automatically processed. Refunds are processed on the same account used for payment whenever possible.

G. Grievance Procedures
Please call member services at the number on your ID card for all provider and service inquiries.