Frequently Asked Questions

Dental Primary Preferred + Vision

Q: How many times a year can I have my teeth cleaned?
A regular teeth cleaning, limited to two per calendar year.
Q: What is a pre-existing condition? Is it covered?
A pre-existing condition is an oral health condition, which existed before your effective date. The policy does not include exclusion for pre-existing conditions.
Q: What is work in progress? Is it covered?
Work in progress is any oral health procedure that is started and not completed prior to your effective date. The policy does not cover any expenses started prior to the effective date of your dental policy.
Q: Are cosmetic procedures covered? If so, what procedures?
There are no benefits for cosmetic procedures.
Q: Is Orthodontia Covered?
There are no orthodontia benefits.
Q: Do I need to obtain claim forms?
Most providers will file claims directly with the dental plan administrator. You are responsible for filing a claim with the dental plan administrator if the provider does not file it.
Q: Is this insurance?
Yes. This is a PPO plan.
Q: Can I change my dentist once I am in the plan?
Our dental insurance network offers you the freedom to select the dentist of your choice. Utilizing network dentists may reduce costs for covered expenses.
Q: When will I receive my membership package and what will it include?
Policy documents will be mailed within 48 hours from the date your policy is issued. It will include a welcome letter and your dental policy. Dental ID cards will be issued under separate cover by the dental plan administrator.
Q: How long does it take to process my application?
95% of dental applications are processed within 2 business days of receipt.
Q: If I choose to pay by credit card, what will my credit card statement read?
Your Credit Card statement will read “UnitedHealthcare”.
Q: If I choose to pay by Bank Account Draft (ACH), what will my bank statement read?
Your bank statement will read “UnitedHealthcare”.
Q: Do the applicant name and billing name need to be the same?
No, the applicant name and the billing name do not need to be the same.
Q: What if I need to change my membership from Individual to Family Coverage?
To make changes to the existing plan, please contact the insurance carrier.
Q: How do I add or cancel coverage for a dependent?
To make changes to the existing plan, please contact the insurance carrier.
Q: If I cancel the policy, will I receive a refund of the premium?
You may cancel your policy by notifying the insurance carrier within 30 days after you received it. Any premium paid will be refunded, less claims paid. After the 30-day free look period has been exhausted, cancellations are taken any time via written request or by contacting the insurance carrier.