Frequently Asked Questions

Dental Plus Basic

Q: How many times a year can I have my teeth cleaned?
Two cleanings per calendar year (once every 6 months).
Q: Are cosmetic procedures covered? If so, what procedures?
Some providers will offer a discount for implants and cosmetic services.
Q: Is Orthodontia Covered?
Covered at 25% discount from Orthodontist UCR.
Q: Do I need to obtain claim forms?
No, you do not need to obtain claim forms.
Q: Is there a waiting period?
No, there is no waiting period.
Q: Is this insurance?
This plan is not dental insurance. This plan provides discounts at certain dental providers for dental services. The plan does not make payments directly to the dental providers for dental services.
Q: Can I change my dentist once I am on the plan?
Yes, you may change to any participating dentist at any time for any reason.
Q: My dentist isn’t currently in the directory. What can I do?
Solstice is constantly working to grow and strengthen their dental network.
Q: When will I receive my membership package and what will it include?
You will receive your enrollment package within 10 days of approval of your application. Your enrollment package will include a welcome letter, policy, and ID card.
Q: How long does it take to process my application?
Your application will be processed within 3 business days of receipt.
Q: If I choose to pay by credit card, what will my credit card statement read?
When paying by credit card, your statement will read "Solstice Benefits”.
Q: If I choose to pay by Bank Account Draft (ACH), what will my bank statement read?
In most cases, the transaction field on your statement will read "Solstice Benefits".
Q: Is the enrollment fee billed separately or with the premium?
For your convenience, your one-time enrollment fee is billed with your premium.
Q: Do the applicant name and billing name need to be the same?
No, the applicant name and the billing name do not need to be the same.
Q: What if I need to change my membership from Individual to Family Coverage?
Contact member services at 1-877-760-2247 to add or cancel coverage for a dependent.
Q: How do I add or cancel coverage for a dependent?
Contact member services at 1-877-760-2247 to add or cancel coverage for a dependent.
Q: If I cancel the policy, will I receive a refund of the premium?
You will only receive a refund if you have paid for your coverage in advance. For example, if you choose to pay annually, and you decide to cancel the plan after 10 months, you will receive a refund for 2 months premium. You will receive a refund of the premium only.