Frequently Asked Questions

Plan II

Q: How many times a year can I have my teeth cleaned?
Routine cleanings are generally covered two times per contract/benefit year.
Q: What is a pre-existing condition? Is it covered?
A pre-existing condition is any dental or oral health condition, which existed before joining the plan. There are no exclusions for pre-existing dental conditions.
Q: What is work in progress? Is it covered?
Work in progress is dental work that was started prior to joining the plan. The dentist who started the dental work must complete work in progress after you join the dental plan. Work in progress is not covered.
Q: Are implants covered?
Yes, implants are a covered benefit with varying co-pays depending on the plan you choose.
Q: Are orthodontics covered?
Orthodontic services are not covered under our individual insurance plans.
Q: Is tooth whitening covered?
Tooth whitening is not covered under our individual insurance plans.
Q: Do I need to obtain claim forms? Where do I send claims?
Participating dentists will submit your claim for you. If you choose a nonparticipating dentist, you or your dentist should send your claims to:
Renaissance Dental
P.O. BOX 17250
INDIANAPOLIS, IN 46217
Attn: Claims Department
Q: Are there waiting periods?
There are no waiting periods for preventive treatments such as cleanings and exams. There are waiting periods on periodontics, minor and major restorative procedures.
Q: Is this insurance?
Yes. The Renaissance Individual Dental Plan II is dental insurance.
Q: Can I change my dentist once I am in the plan?
Yes. You are free to choose any licensed dentist, but you will save more money by using a Renaissance Dental participating dentist.
Q: When will I receive my new member kit and what will it include?
You will receive your new member kit within 5-10 business days. The kit will include the State specific policy information, Plan Summary and ID cards.
Q: If I choose to pay by credit card, what will my credit card statement read?
Renaissance Dental
Q: If I choose to pay by Bank Account Draft (ACH), what will my bank statement read?
Renaissance Dental
Q: Can I change my payment type once I am in the member plan?
Yes. You can call our Customer Service Department and they can assist you.
Q: Do the applicant name and the billing name need to be the same?
No, the applicant name and the billing name do not need to be the same.
Q: What if I need to change my coverage from Individual to Family?
Please contact our Customer Service Department and they will assist you.
Q: How do I add or cancel coverage for a dependent?
Please contact our Customer Service Department and they will assist in adding or canceling your coverage for additional members.