Frequently Asked Questions

Discount Program 7000x


Q:
How many times a year can I have my teeth cleaned?
Once. Program covers one additional cleaning per year for diabetics and expecting mothers ($40 fee).


Q: What is a pre-existing condition? Is it covered?
Dental needs that were present in the patient prior to enrolling in the Discount Program 7000x. Pre-existing conditions are covered.


Q: What is work in progress? Is it covered?
Work in progress refers to dental treatment that is in the process of being completed. Under certain specific circumstances, work in progress is covered under your 7000x program. Under most circumstances, work in progress is not covered.


Q: Are cosmetic procedures covered?
No.


Q: Is Orthodontia Covered? What are the Orthodontia benefits? If yes, is Invisalign braces covered?
Yes. The Discount Program 7000x provides orthodontic coverage for both children and adults. No, Invisalign braces are not covered.


Q: Do I need to obtain claim forms?
No.


Q: Is there a waiting period?
No.


Q: Is this insurance?
No. This is a reduced fee-for-service program.


Q: Can I change my dentist once I am in the plan?
Yes.


Q: My dentist isn’t currently in the directory. What can I do?
We are constantly recruiting new providers. To have a Dominion representative contact your provider about joining our network, please call our Member Services Helpline.


Q: How long does it take to process my application?
If your application and payment information is received by the 17th of the month, your coverage will be effective on the 1st of the following month.


Q: When will I receive my enrollment package and what will it include?
An enrollment package will be mailed to you before your first day of eligibility. It will include an ID card, a Description of Services & Member Fees and Dental Program Description, which detail your new dental program.


Q: If I choose to pay by credit card, what will my credit card statement read?
"Dominion Dental Services."


Q: If I choose to pay by Bank Account Draft (ACH), what will my bank statement read?
"Dominion Dental Services."


Q: Is the processing fee billed separately or with the premium?
There is no processing fee.


Q: Can I change my payment type once I am in the plan?
Yes. To do so, please call Dominion’s Member Services Helpline to make the change.


Q: If I started with monthly payment, can I change it to annual payment at a later date?
Yes. To do so, please call Dominion’s Member Services Helpline.


Q: Do the applicant name and the billing name need to be the same?
No.


Q: What if I need to change my membership from Individual to Family Coverage?
To change the number of dependents covered, please call Dominion’s Member Services Helpline. Dependent changes should be submitted by the 17th of the month.


Q: How do I add or cancel coverage for a dependent?
To change the number of dependents covered, please call Dominion’s Member Services Helpline. Dependent changes should be submitted by the 17th of the month.


Q: If I cancel the policy, will I receive a refund of the premium or processing fee?
Refunds are available only to subscribers who have paid their premium in one annual installment. These subscribers may receive a prorated refund on a monthly basis. Monthly subscribers may terminate participation in the program without incurring additional monthly charges.