Frequently Asked Questions

Smile Card Plan

Q: How many times a year can I have my teeth cleaned?
As long as you pay the discounted amount, you may go to a participating dentist as many times as you would like.
Q: What is a pre-existing condition? Is it covered?
A pre-existing condition is an oral health condition, which existed before your enrollment in a dental program. The plan does not include an exclusion for pre-existing conditions.
Q: What is work in progress? Is it covered?
Work in progress is dental work that was started prior to joining the plan. It is the responsibility of the treating dentist to finish all procedures that were begun prior to the end of the client’s contract term. Work in progress is not covered.
Q: Are cosmetic procedures covered? If so, what procedures?
There are discounts available for some cosmetic procedures. Please see the Discount Fee Schedule for details.
Q: Is Orthodontia Covered?
Specialty care partners offer plan members a 25% discount from their Usual and Customary fees for our SmileCard and Master Plans.
Q: Do I need to obtain claim forms?
No, there are no claim forms. This plan is a discount plan.
Q: Is there a waiting period?
No, there is no waiting periods.
Q: Is this insurance?
No, this plan is not insurance and does not make payments directly to providers of service. The plan member is obligated to pay for all health care services and will receive a discount from providers who participate in the network. This plan provides discounts at certain health care providers for medical services
Q: Can I change my dentist once I am in the plan?
Yes, you may change your dentist at any time.
Q: My dentist isn't currently in the directory. What can I do?
Call member services and give us your dentists’ information. We will contact him/her about becoming a Provider.
Q: How long does it take to process my application?
Your application will be processed within 5 days of receipt.
Q: When will I receive my enrollment package and what will it include?
You will receive your enrollment package within 7 days of submission of your application. Your enrollment package will include a welcome letter, policy, certificate and ID card.
Q: If I choose to pay by credit card, what will my credit card statement read?
When paying by credit card, your statement will read Argus Dental Plan, Inc.”
Q: If I choose to pay by Bank Account Draft (ACH), what will my bank statement read?
When paying by Bank Account Draft, your statement will read Argus Dental Plan, Inc.”
Q: Is the processing fee billed separately or with the premium?
For your convenience, your processing fee is billed with your premium.
Q: Can I change my payment type once I am in the plan?
Yes, you may contact member services to change your billing mode.
Q: If I started with monthly payment, can I change it to annual payment at a later date?
This plan allows for monthly or annual billing. You may choose any of these payment methods.
Q: Do the applicant name and billing name need to be the same?
No, the applicant name and the billing name do not need to be the same.
Q: What if I need to change my membership from Individual to Family Coverage?
Contact member services to add any dependents to your membership
Q: How do I add or cancel coverage for a dependent?
Contact member services to add or cancel coverage for a dependent.
Q: If I cancel the policy, will I receive a refund of the premium or processing fee?
Terms of the contract are for one year. According to our Certificate of Coverage you can terminate but the premiums are non-refundable. The enrollment fee of $25 will not be reimbursed.